If your guarantor is struggling to complete the application form due to technical problems, please advise them of the following four steps to check:
- Try using a laptop or PC and Google Chrome as the browser.
- Copy and paste the link into their browser instead of opening directly from the email.
- Clear cache and cookies.
- Open the link/site in an incognito window.
If they are still experiencing issues please ask them to call us on 02037438700 and we'll be happy to help!