We hope you like our service. However, if you have any concerns or complaints you can contact us by phone, email (firstname.lastname@example.org) or post. If we can, we'll resolve any issues immediately. If you're not satisfied with our final response, or eight weeks have passed since you first raised your complaint with us, you have the right to refer your complaint to the Financial Ombudsman Service. You have six months from the date of our final response to refer your complaint to them.